Frequently Asked Questions

My Order has been shipped but not yet arrived, where is it?

It is our experience that most packages arrive at their destination within the times stated in the information below. If your order has not arrived and has been shipped using Standard Mail ease do not contact us until a minimum of 14 days have passed. We will then be able to assist you.

We can usually expect items sent by Standard Mail within the UK to arrive within 2 to 5 days from shipment. However, if after 14 days from the shipping date the parcel has not arrived, please contact us with confirmation of your shipping address.
If the details provided are all correct, we will be able to take action on your behalf.
In order to rectify the non-delivery of your goods, we will take the following action:

1. A refund will be processed to your credit card, which will be in lieu of the cost of your goods. Please note that your card issuer can take up to 7 days to process this back onto your credit/debit card.

2. In order to get the missing items to you, a replacement order will be created, and a new order number will be generated. Your credit card will be recharged for the cost of the goods only upon despatch. As this order has been manually placed on our system, you will not be able to track its progress via your account on the HMV web site. However, if you wish for an update at any point, please email our Customer Service department via the web site.

We are happy to exchange unwanted items that are returned to us within 21 days. Please send the items to the address below and enclose a note quoting your order number and specifying with as much detail as possible, which items you require in exchange.

The Whistle Blower
Unit 7 Lakeside Village
Yorkshire Outlet
Doncaster
DN1 9EA

For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

Should you receive any items that you did not order, or that prove to be faulty, you can return them to the following address:
The Whistle Blower
Unit 7 Lakeside Village
Yorkshire Outlet
Doncaster
DN1 9EA

If the damage is limited to standard cases, please visit the "Contact Us" page, email us with details of the damaged cases and we can send replacements out to you. If the damage affects the product itself, the libretto or any non-standard packaging, please follow the instructions for faulty items.

How do i cancel my order?

before you receive confirmation via e-mail, e-mail or fax the Whistle Blower quoting your order number so the order can be cancelled.

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